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Legal Documentation
These policies are effective as of 15 March 2022 and were last updated on 15 March 2022.
Terms and Conditions
Featured Items Overview
www.veryrareoutcome.webflow.io (VRO) is the owner and operator of this website. The terms "we," "us," and "our" refer to Very Rare Outcome (VRO) throughout the site. VRO provides you, the user, with this website, as well as any information, tools, and services available through this site, conditioned on your acceptance of all of the terms, conditions, policies, and notices indicated here and throughout the website.
By engaging with our site, you agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including such other terms and conditions and policies linked herein and/or available by hyperlink, by visiting our site and/or purchasing something from us. These Terms of Service apply to all site users, including browsers, vendors, consumers, merchants, and/or content producers, without limitation.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to abide by these Terms of Service. If you do not agree to all of the terms and conditions of this agreement, you may not visit the website or use any services. If these Terms of Service are considered an offer, acceptance is limited to these Terms of Service.
The Terms of Service will also apply to any new features or tools that are added to our store. On this page, you can always find the most up-to-date version of the Terms of Service. By making updates and/or changes to our website, we retain the right to change, update, or replace any element of these Terms of Service. You must check this page for changes on a regular basis. Acceptance of the modifications is implied by your continued use of or access to the website following the publication of any changes.
Our store is hosted on our own servers, which provide an online e-commerce platform for us to sell our items and services to you.
Disclaimer
This website will be kept up to date and correct by Giovanni (Owner), Nicholas (Director), and Tom (Director). If you do come across something that is wrong or out of current, we would appreciate it if you could let us know. Please explain where you found the information on the website. We'll take a look at it as soon as we can. Please send an email to veryrareoutcome@gmail.com with your response.
Responses and privacy inquiries sent via email or a web form will be handled in the same way as letters are. This means that you should receive a response from us within a month at the most. In the case of complex requests, we will notify you within one month if a maximum of three months is required.
Any personal information you supply as part of your answer or information request will be used strictly in compliance with our privacy statement.
Giovanni and Nicholas disclaim all liability for the content of websites to which or from which a hyperlink or other reference is made. Third-party products or services are subject to the appropriate terms and conditions of those third-parties.
Giovanni or third parties who have put the content themselves or from whom Giovanni has secured a user licence own all intellectual property rights to the content on this website.
Unless specific content mandates otherwise, copying, disseminating, and any other use of these materials is not permitted without Giovanni's prior consent, except and only insofar as otherwise stated in requirements of mandatory legislation (such as the right to quote).
Please do not hesitate to contact us if you have any queries or concerns about the website's accessibility.
SECTION 1: TERMS AND CONDITIONS OF AN ONLINE STORE
By agreeing to these Terms of Service, you indicate that you are of legal age in your state or province of residence, and have given us your agreement to enable any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, and you may not break any laws in your jurisdiction while using the Service (including but not limited to copyright laws).
You must not send any damaging code, such as worms or viruses.
Any breach or violation of the terms will result in your services being immediately terminated.
SECTION 2 – GENERAL CONDITIONS
We have the right, at any moment, to refuse service to anybody for any reason.
You acknowledge that your content (except credit card information) may be transmitted in an unencrypted format and that it may include (a) transmissions across different networks; and (b) modifications to conform and adapt to the technical requirements of connection networks or devices. Whenever credit card information is sent over the internet, it is always encrypted.
Without our express written consent, you undertake not to replicate, duplicate, copy, sell, resell or exploit any component of the Service, use of the Service, or access to the Service or any contact on the website through which the service is given.
The headings in this agreement are presented solely for the purpose of convenience and have no bearing on these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not liable if the information on this site is not accurate, complete, or up to date. The content on this site is provided for informational purposes only and should not be relied upon or used as the sole basis for making decisions without contacting primary, more accurate, complete, or timely sources of information. Any reliance on this site's content is entirely at your own risk.
This site might have some historical information about it. Historical material is, by definition, out of date and is given solely for your convenience. We reserve the right to make changes to the material of this site at any time, but we are under no obligation to do so. You acknowledge that it is your obligation to keep track of any changes to our site.
SECTION 4 - SERVICE AND PRICES MODIFICATIONS
Our product prices are subject to change at any time.
We retain the right to change or cancel the Service (or any element or content of it) at any time and without notice.
Any modification, pricing change, suspension, or discontinuance of the Service will not be liable to you or any third party.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may only be available online via the website. These products or services may be in limited supply and are only returnable or exchangeable in accordance with our Return Policy.
We have made every attempt to display the colours and images of our products that show in the store as precisely as possible. We cannot guarantee that the colour seen on your computer monitor is correct.
We have the right, but not the obligation, to limit sales of our products or Services to any individual, geographic location, or jurisdiction. This right may be exercised on a case-by-case basis. We retain the right to limit the number of products or services we provide. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to remove any product from the market at any moment. Any offer made on this site for any goods or service is void where prohibited.
We make no guarantee that the quality of any items, services, information, or other material you buy or get from us will meet your expectations, or that any errors in the Service will be repaired.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
Any order you place with us is subject to our discretion. We reserve the right to limit or cancel quantities purchased per person, per household, or per order at any time. Orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address may be subject to these restrictions. We may seek to tell you if we make a change to or cancel an order by contacting the e-mail address and/or billing address/phone number supplied at the time the purchase was placed. We have the right to limit or reject orders that appear to be placed by dealers, resellers, or distributors in our sole discretion.
For any purchases made at our store, you agree to provide up-to-date, complete, and correct transaction and account information. You agree to keep your account and other information up to date, including your email address, credit card numbers, and expiration dates, so that we can process transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may give you access to third-party tools over which we have no control or input, and which we do not monitor.
You understand and agree that we provide access to such tools "as is" and "as available," with no warranties, representations, or terms of any kind and no endorsement. We will not be liable for any damages resulting from or related to your use of optional third-party tools.
You should check that you are familiar with and approve of the conditions under which tools are given by the relevant third-party provider before using any optional tools offered through the site (s).
We may also provide new services and/or features through the website in the future (including, the release of new tools and resources). These Terms of Service will also apply to any additional features or services.
SECTION 8 – THIRD-PARTY LINKS
Third-party materials may be included in some of the content, goods, and services offered through our Service.
This site's third-party links may take you to websites that are not linked with us. We are not responsible for inspecting or analysing the content or accuracy of third-party materials or websites, or for any other materials, products, or services provided by third-parties, and we do not warrant and will not have any duty or obligation for them.
We are not responsible for any losses or damages incurred as a result of the purchase or usage of goods, services, resources, content, or any other transactions conducted through third-party websites. Before you engage in any transaction, please read the third-policies party's and procedures carefully and make sure you understand them. Third-party product complaints, claims, concerns, or questions should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us specific submissions (for example, contest entries) or if you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may edit, copy, publish, distribute, translate, and otherwise use any comments you send us in any medium at any time without restriction. We are not and will not be obligated to: (1) keep any comments confidential; (2) compensate any remarks; or (3) react to any comments.
We may monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service, but we have no obligation to do so.
You agree that your comments will not infringe on any third-party rights, such as copyright, trademarks, privacy, personality, or any other personal or proprietary right. You further agree that your comments will not contain any libellous, otherwise unlawful, abusive, or obscene material, nor will they contain any computer virus or other malware that could harm the Service or any connected website in any manner. You may not use a false e-mail address, impersonate someone else, or otherwise mislead us or third parties about the origin of any remarks. Any comments you make, as well as their accuracy, are entirely your responsibility. We accept no responsibility and assume no liability for any remarks made by you or others.
SECTION 10 – PERSONAL INFORMATION
Our Privacy Policy governs the submission of personal information through the store.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
On rare occasions, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. If any information in the Service or on any connected website is inaccurate, we have the right to remedy any mistakes, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order).
Except as required by law, we make no commitment to update, revise, or clarify anything in the Service or on any related website, including, without limitation, price information. No specified update or refresh date in the Service or on any linked website should be interpreted to mean that all information in the Service or on any associated website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not promise, represent, or assure that your use of our service will be error-free, speedy, secure, or uninterrupted.
We make no representations or warranties as to the accuracy or reliability of any results received via the use of the service.
You accept that we may suspend the service for an extended amount of time or cancel it at any moment, with or without notice to you.You expressly acknowledge that your use of the service, or inability to utilise it, is at your entire risk. Except as expressly stated by us, the service and all products and services delivered to you through the service are provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Very. Rare. Outcome., directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors are not responsible for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, whether based in, or any other claim arising out of or related to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of the possibility of such loss or damage. Because certain states or countries do not allow the exclusion or limitation of responsibility for consequential or incidental damages, our liability will be limited to the maximum extent permissible by law in those states or jurisdictions.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless VRO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any enforceable provision of these Terms of Service.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service; however, such determination shall have no bearing on the validity and enforceability of the remaining provisions.
SECTION 16 – TERMINATION
For all reasons, the parties' responsibilities and liabilities accrued prior to the termination date will survive the termination of this agreement.
Unless and until either you or us terminate these Terms of Service, they will remain in effect. You may terminate these Terms of Service at any time by notifying us that you no longer want to utilise our Services or by discontinuing your use of our website.
We may also terminate this agreement at any time without notice if you fail, or we suspect you have failed, to comply with any term or provision of these Terms of Service, and you will remain liable for all amounts due up to and including the date of termination; and/or deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
We will not be deemed to have waived any right or provision of these Terms of Service if we fail to exert or enforce such right or provision.
These Terms of Service, as well as any policies or operating rules posted by us on this site or in relation to The Service, represent the entire agreement and understanding between you and us, and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service will not be used against the party who drafted them.
SECTION 18 – GOVERNING LAW
The laws of RS, Europe govern and will be construed in accordance with these Terms of Service and any individual agreements whereby we supply you Services.
SECTION 19 – CHANGES TO TERMS OF SERVICE
At any time, you can examine the most recent version of the Terms of Service on this page.
By making updates and changes to our website, we reserve the right, at our sole discretion, to update, amend, or replace any portion of these Terms of Service. It is your duty to check our website for updates on a regular basis. Following the publishing of any changes to these Terms of Service, your continued use of or access to our website or the Service represents acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Please contact us at veryrareoutcome@gmail.com if you have any questions about the Terms of Service.
Terms of Service
These terms and conditions apply to customers located in the UK who access the Very Rare Outcome website. Please read these terms and conditions carefully before accessing and/or ordering any products from the website.
These are the terms and conditions of VRO (Very Rare Outcome) which is the company that sells goods to customers on the website. If you access the website, and/or place an order for goods, you agree to be bound by these terms and conditions.
The website is operated by the Very Rare Outcome team whose registered address is 104 Meldon Terrace, Heaton, Newcastle.
How to order
Select the goods you require from the website and click 'Add to Basket'; select quantity of goods you wish to purchase from VRO (the default will be one (1) unit).
Please note that a limit is set to ninety-nine (99) units per item, review your basket and check if specifications are correct, then click "Secure Checkout" (if you are a new user, you will need to enter an email address and create a username and password).
You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (such details must correspond with your payment card address and delivery address).
Once you have set up an account, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.
You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by VRO. Following submission of your order you will be sent an automated order acknowledgement to the email address provided. By placing an order through the website, you warrant that you are legally capable of entering into binding contracts.
How the contract for the goods is formed between you and VRO;
After placing your order, you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by VRO. If your order is rejected, a refund will be processed as soon as we have acknowledged the event and have been able to access the funds in order to refund them.
In addition, if a product is purchased utilising crypto tokens, the refund will not cover the price of the gas fee spent by the customer, hence why we recommend utilising low gas fee networks.
You will receive an email confirming that VRO has accepted your order when your order has been processed and is ready for delivery by VRO. Once VRO accepts your order, a contract to purchase the goods from VRO takes effect between you and VRO.
The contract to sell goods to you only relates to those goods listed in the confirmation email.You will not be charged before your order has been processed and is ready for delivery.
However, upon receipt of your order, VRO will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order, but this will not be realised until your order has been picked and processed in VRO. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
Our Goods
A description of the main characteristics of goods can be found on the product pages of the website.Prices for goods on the website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the website may differ to prices in our retail stores, catalogues or elsewhere.
The website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
VRO is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Fraud Prevention
To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal, and perpetrators will be prosecuted.
UK Delivery
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
UK delivery charges will be confirmed to you, before your order is accepted.
If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Delivery of Pre-Order Items
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods on the launch date, if delivery is within the UK.
Cancellation period for online purchases
In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us
You must return your items by post to the below address no later than 28 days after the day on which the items are delivered to you;
104 Meldon Terrace, Heaton, Newcastle, NE6 5XQ, England
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
International Delivery
Overseas orders should arrive within 10-15 working days depending on the delivery destination. Due to Brexit, overseas orders may attract an import duty, dependent on the delivery destination. This fee will be payable by the addressee, so please check your local regulations for more information.
Sadly delays can occasionally occur within the postal system and we can not be held responsible for this. In the unlikely event that you experience a problem with your delivery please contact us and we’ll look into this for you as soon as possible.
What if I want to exchange an item?
The item will need to be returned for a refund then the correct item purchased in a separate transaction.
Can I cancel an order once I've placed it?
If your order has not shipped it can be cancelled, please see the cancellation options in your order summary. Once cancelled your order will be fully refunded. If the order has already shipped then you will instead need to return the order for a refund. The original shipping fee and return postage fee will not be included in any refund.
Returns
Any returns are at your own risk. For your protection, VRO recommends that you return your items via registered track and sign post. Returns will only be accepted once we have received the item and signed for it with your chosen courier. In addition, the item(s) you purchased from us must be in the same condition as when sent by us, this includes the original packaging, unused product, undamaged and with our security tag still attached and untampered with, in order for the refund to be accepted.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective.The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Return postage is at your own cost and risk.
VRO will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. If you are returning all items in your order, VRO will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge.
VRO will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day VRO receives the items you are returning back from you. VRO will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.
VRO will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day VRO confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Where an item is confirmed as faulty, VRO will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. VRO will not refund any Next Day, Express or other premium component of delivery, unless agreed upon.
Warranty and limitation of our liability
If VRO fails to comply with these terms and conditions, VRO shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of VRO failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
VRO will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
Nothing in these terms and conditions is intended to exclude or limit VRO liability for:
(a) death or personal injury caused by VRO 's negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for VRO to exclude or attempt to exclude its liability.
Whilst VRO adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions is intended to affect your statutory rights.
Events outside our control
VRO will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside VRO’s reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond VRO 's reasonable control and includes (without limitation) the following:
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, VRO 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and VRO will have an extension of time for performance for the duration of that period. VRO will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.
Written communications
Applicable laws require that some of the information or communications VRO sends to you should be in writing. By accessing the website, you accept that communication with VRO will be primarily electronic through e-mail or notices posted on the website. For contractual purposes, by accessing the website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that VRO provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to VRO , or are used with permission from the owner.The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Complaints
VRO takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.For complaints relating to orders placed through the website please email veryrareoutcome@hotmail.com
To assist VRO in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Our right to vary these terms and conditions
VRO reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from VRO unless:
Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or VRO notifies you of any changes to these terms and conditions before it accepts your order, in which case VRO has the right to assume that you have accepted the change to the terms and conditions unless you notify VRO to the contrary within seven (7) working days of receipt by you of the goods.
Governing law and jurisdiction
These terms and conditions shall be subject to English law.
The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.
Privacy Policy
Your privacy is important to us. It is Very Rare Outcome's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, www.veryrareoutcome.webflow.io and other sites we own and operate.
Data Protection and GDPR Compliance
At VRO, we are committed to protecting your privacy and ensuring the highest level of security for your personal information. This section outlines our policy regarding the collection, use, and disclosure of your personal data in compliance with the General Data Protection Regulation (GDPR).
We collect and process personal data in collaboration with third-party companies, such as Stripe, for the purpose of processing payments. The types of personal data we collect may include your name, contact information, and payment details. We retain this data for the duration of the next calendar year for record-keeping and administrative purposes.
We may also use your personal data to contact you via phone or email, but only with your explicit consent. We will not use your personal data for any other purposes without your permission.
If you wish to access, correct, or delete your personal data, you can do so by contacting us through our 'Contact' section. Upon receiving a request, we have 28 days to respond. We are committed to ensuring that you have full control over your personal data and that your rights under the GDPR are upheld.
Please note that by using our services, you consent to the collection and use of your personal information in accordance with this policy. If you have any questions or concerns about our data practices, please do not hesitate to contact us.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Personal Information
We may ask for personal information which may include one or more of the following:
-Name
-Email
-Social media profiles
-Date of birth
-Phone/mobile number
-Home/mailing address
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website: Use a mobile device or web browser to access our content Contact us via email, social media, or on any similar technologies When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose personal information to: a parent, subsidiary, or affiliate of our company third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms our employees, contractors, and/or related entities our existing or potential agents or business partners sponsors or promoters of any competition, sweepstakes, or promotion we run courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data.
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you. If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Cookies Policy
At VRO, we believe in being transparent about how we collect and use data. This policy provides information about how and when we use cookies for these purposes.
Cookies are small pieces of text stored by your browser that allow us to provide and enhance our services and user experience. They are unique to your account or your browser.
We utilize cookies for a number of reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for advertising, analytics, and other purposes.
You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.
Please note that if you choose to reject cookies, doing so may impair some of our website's functionality.
If you have any questions about our use of cookies or other technologies, please email us through our 'Contact' section.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Giovanni
07578554678
veryrareoutcome@gmail.com
Returns Policy
At VRO, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be occasions where you need to return an item. This policy outlines the process for returning items and requesting refunds.
If you wish to return an item, please contact us through our 'Contact' section or email us detailing the issue. We will respond to your request within 14 days. Once we confirm the situation, product, and client, we will provide instructions for you to return the item to us.
Please note that in order to be eligible for a return and refund, the following conditions must be met:
- The return request must be made within 14 days of receiving the item.
- The item must still have the safety tag attached. If the safety tag is broken or removed, we cannot accept the return as we can no longer confirm the item is ours.
- The item must be in the same condition in which it was sent. We take photos of each item with its individual tag and its full condition before sending it out, and we will compare the returned item to these photos to confirm its condition.
Once we receive the returned item and confirm that it meets these conditions, we will begin processing your refund. Please note that the cost of return shipping will be the responsibility of the customer.
We aim to process refunds as quickly as possible. The refund will be issued to your original payment method unless otherwise arranged.
If you have any questions about our returns and refunds policy, please do not hesitate to contact us.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged beyond the stated description, or if you receive the wrong item, so that we can evaluate the issue and make it right. Some allowance for minor wear must be accepted due to the nature of most items being pre-owned. If your parcel appears to have been damaged during transit, please notify us immediately via email. veryrareoutcome@hotmail.com, including photographs of the damaged item(s).
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
International
International customers are responsible for all duty and taxes associated with the importation of merchandise.
We do not ship to Military/APO/FPO addresses.
Exchanges & Returns: Terms & Conditions
-Email us at veryrareoutcome@hotmail.com to notify us about the return before posting your order.
-You will need to include your original invoice together with the item(s) in its original condition and packaging.
-Mail us your parcel via a traceable mode of postage.
-No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
-All items that are returned and exchanged, can only be made once.
-We reserve the right and full discretion to refuse a refund or exchange if the items you wish to return are the same item(s) as a previous order.
-Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
Very Rare Outcome is not responsible for items that are lost or stolen while in transit.
Dispute Resolution
At VRO, we are committed to providing our customers with a positive experience. However, we understand that disputes may occasionally arise. This policy outlines our process for resolving disputes.
If you have a dispute, we encourage you to contact us first. Our customer service team will work diligently to resolve your issue. You can reach us through our 'Contact' section or by emailing us directly.
- Email: In the first instance, please send us a detailed email outlining the nature of your dispute. We aim to respond to all queries within 14 days.
- Phone Call: If the dispute cannot be resolved via email, we may escalate the issue to a phone call. Our customer service team will arrange a suitable time to discuss the issue further and work towards a resolution.
- Legal Action: If we are unable to resolve the dispute through email or phone conversation, it may be necessary to resort to formal legal action. In this case, the dispute will be subject to the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.
We always aim to resolve disputes amicably and efficiently, with minimal disruption to our customers. We appreciate your cooperation and understanding during this process.
